Terms and Conditions

Standard Booking Conditions — International

(Applies to bookings made from all regions except UK and the European Economic Area).

The Booking Conditions in place when you make your booking will apply to your trip. If you are rebooking a trip with a credit voucher you will be agreeing to the most current version of the Booking Conditions in place when you rebook.

If you are booking from the United Kingdom or Europe, please refer to the specific Booking Conditions that apply to these regions.

Please read and understand the conditions of booking set out below (Booking Conditions) prior to booking a trip with us as they set out your legal rights and obligations in relation to your booking.

Please also read the Essential Trip Information and Important Notes relating to your trip prior to booking to ensure that you understand the itinerary, style and physical demands of the trip you are undertaking. The Essential Trip Information and Important Notes relevant to your Trip are located on our website.

For any additional terms that may apply to your trip please also see the Special Conditions and references to other terms within these Booking Conditions.

Overview

  • General Terms
  • Your Info and Privacy
  • Payments and Pricing
  • Cancellations and Booking Changes
  • Inclusions
  • Travel Requirements
  • If Things Go Wrong

1. General Terms

Your booking contract is with your local Intrepid entity as set out in clause 27, acting as agent for Intrepid Travel Pty Ltd (ABN 35 007 172 456) (us/we/our).

By booking a trip with us you have agreed to be bound by the terms and conditions set out or referenced in:

  • these Booking Conditions;
  • Essential Trip Information and Important Notes that apply to your trip; and
  • any Special Conditions or Promotional Terms that may apply,

(all of which constitutes the entire agreement between you and us).

Your booking will be accepted by us on this basis.

In these Booking Conditions references to «you» and «your» include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

Bookings Made on Behalf of Others

If you make a booking on behalf of other travellers (for example, family or friends travelling with you):

  • You are deemed the Primary Contact for that booking and represent that you are authorised to act on behalf of all travellers named in the booking in relation to all matters concerning the booking (including amendments and cancellations), unless we are notified otherwise in writing by a traveller named in the booking.
  • Before making the booking, you must ensure that each traveller named in the booking is informed of:
    • these Booking Conditions;
    • the Essential Trip Information and Important Notes that apply to the trip; and
    • any Special Conditions or Promotional Terms that may apply.
  • If you are a traveller named in a booking made by a Primary Contact, you agree that the Primary Contact may amend or cancel your booking on your behalf and you will be bound by their actions, unless you notify us in writing that they are not authorised to do so.

2. Your Info and Privacy

Privacy Policy

Any personal information that we collect about you will be handled in accordance with our Privacy Policy.

If you are the Primary Contact and providing us with the personal information of another person, such as when you make a booking on behalf of a group, request visa support services for others in your group or provide details of an emergency contact or medical conditions, you must ensure that you inform these persons of the information that you intend to provide to us, and that those you represent are aware of the content of our Privacy Policy and consent to the disclosure of their personal information to us.

You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes to this Privacy Policy.

3. Payments and Pricing

Deposit Requirement

You are required to pay a non-refundable deposit for your booking to be confirmed.

You are required to pay a deposit of AUD$400, NZD$400, CAD$400, USD$400, ZAR4000 per person per trip, unless otherwise stated in the Special Conditions.

If your booking is made within 56 days of the departure date then the full amount is payable at the time of booking.

Deposit amounts vary for selected trips and special campaigns that may be run by us from time to time, as set out in and subject to the Special Conditions.

4. Acceptance of Booking and Final Payments

If we accept your booking, we will issue you with a booking confirmation invoice.

A contract will exist between you and us from the date we issue the confirmation invoice or if you book within 56 days of departure the contract will exist when we accept your payment.

If for any reason we do not accept a booking and a payment has been made, then this will be promptly refunded.

Please refer to your booking confirmation invoice for details regarding final payments, including how to make the payment.

Payment of the balance of the trip price is due 56 days before the departure date, except as otherwise set out in the Special Conditions.

If you fail to make payment by the due date, we will remind you to make payment.

In addition to the payment, you will also be responsible for any costs imposed on us by suppliers resulting from late payment.

If we do not receive payment within 3 days after the reminder, you will be deemed to have cancelled your booking and any cancellation charges outlined at clause 6 (Cancellation by You) will apply.

5. Prices and Surcharges

Our trip prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry.

This means our trip prices may vary at any time in accordance with demand, market conditions and availability.

It is likely that different passengers on the same trip have been charged different prices.

Your best option if you like the price you see is to book at that time.

Any reduced pricing or discounts that may become available after we have confirmed your booking (in accordance with clause 4 (Acceptance of booking and final payments)) will not apply.

If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply as set out below in clause 6 (Cancellation by You).

The most up to date pricing is available on our website.

Prices are based on currency exchange rates at the time of publication; note that prices may vary depending on which currency the booking is made.

We endeavour to ensure that all pricing and other information on our website is accurate.

However, it is always possible that, despite our efforts, there may be times when obvious errors occur such as the price or some other detail displayed being incorrect.

We reserve the right to amend advertised prices at any time prior to us sending your booking confirmation invoice.

If you have made a payment prior to us sending your booking confirmation invoice which contains amended prices, then you can give us notice within 7 days to cancel your booking in which case we will refund you in full.

If you do not provide this notice you will be deemed to have accepted the revised price.

We reserve the right to impose surcharges up to 56 days before departure due to:

  • unfavourable changes in exchange rates;
  • fuel surcharges imposed on us;
  • increases in airfares or other transportation costs outside our control; or
  • increases to government taxes, levies, permits or charges.

In such instances we will absorb increases up to 2% of the trip price and you will be responsible for the balance.

If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund.

Please note that a surcharge may be applied to a purchase made by credit card.

6. Cancellation by You

If you cancel some or all portions of your booking the cancellation terms set out below will apply.

A cancellation will only be effective when we receive written confirmation from you that you wish to cancel.

If you cancel a trip:

  • 56 days or more prior to departure: we will hold your deposit amount as a credit (Deposit Credit);
  • Between 31 and 55 days prior to departure: we charge a cancellation fee of 30% of the total booking cost;
  • Between 30 and 15 days prior to departure: we charge a cancellation fee of 60% of the total booking cost; or
  • 14 days or fewer prior to departure: we charge a cancellation fee of 100% of the booking cost.

Any Deposit Credit may not be applied to the same or similar dates of travel.

Note that different cancellation conditions apply to some styles of trips and additional services as set out in the Special Conditions and the Essential Trip Information relating to your trip.

You are strongly advised to take out cancellation insurance at the time of booking.

If you leave a trip for any reason after it has commenced (other than where we cancel it for operational reasons), we are not obliged to make any refunds for unused services.

If you fail to join a trip, join it after departure, or leave it prior to its completion, no refund will be made for unused services.

Please refer to clause 20 (Liability), which provides more information about your rights under Australian Consumer Law which may apply to your cancellation.

7. Cancellation by Us

Our trips are guaranteed to depart once they have one fully paid customer unless:

a) minimum group size specifically states otherwise (which is stated in the trip page or on our website), in which case we will give you notice of cancellation no less than 30 days prior to the trip’s cancellation; or

b) otherwise terminated in accordance with these Booking Conditions.

In the event that we cancel your trip, you can transfer amounts paid to an alternate departure date or receive a refund or credit, unless your trip is cancelled due to a Force Majeure Event (as defined below in clause 8) in which case your rights are set out in clause 8.

We will not be responsible for any incidental expenses that you may have incurred including but not limited to visas, vaccinations, travel insurance or non-refundable flights resulting from our cancellation under these Booking Conditions.

8. Cancellations by You or Us Due to Force Majeure

Prior to Your Trip’s Commencement

In addition to the cancellation rights set out above:

a) we may cancel a trip due to a Force Majeure Event occurring at your holiday destination or its immediate vicinity and which significantly affects the performance of the trip or significantly affects the transport arrangements to the destination where the trip is scheduled to commence; or

b) you may cancel your booking if any Force Majeure Event (excluding the failure or delay of commercial airlines) directly prevents you from travelling to the destination where the trip is scheduled to commence or if government restrictions make it impractical for you to make use of the trip (for example, quarantine requirements).

In these circumstances, Intrepid will offer you:

a) a 100% credit of monies paid for your trip; or

b) a refund minus unrecoverable costs.

After Your Trip’s Commencement

If the cancellation due to a Force Majeure Event occurs after your trip has commenced, Intrepid will offer you:

a) 100% credit for the days that remain on your trip; or

b) refund minus unrecoverable costs of the days that remain on your trip.

A “Force Majeure Event” means any event or circumstance beyond the reasonable control of the parties, whether or not foreseeable, which would make it dangerous or not viable for a trip to commence or continue and includes but is not limited to:

  • acts of God;
  • cyber incident;
  • war;
  • civil commotion;
  • riot;
  • blockade or embargo;
  • fire;
  • explosion;
  • breakdown;
  • union dispute;
  • earthquake;
  • epidemic, pandemic or other health emergency;
  • flood;
  • windstorm or other extreme weather event;
  • lack or failure of courses of supply;
  • passage of any law, order, proclamation, regulation, ordinance, demand, requisition or requirement or any other act of any government authority, beyond the reasonable control of the parties.

In the event of any cancellation in these circumstances, there will be no claim for damages by either party against the other and we are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

Important Note Regarding Credit

Please note that our ability to issue you with a credit may be dependent on our suppliers issuing corresponding credits to us.

We cannot guarantee that our suppliers will issue corresponding credits and so in such circumstances we may opt to pay you a limited cash refund as outlined above.

Unless specified otherwise in the Special Conditions, any credit issued under these Booking Conditions:

  • does not have an expiry date;
  • may be applied towards any other available trip offered by us, except in the case of Deposit Credits which may not be applied to the same or similar dates of travel of the original booking;
  • is not transferrable to another person or redeemable for cash; and
  • may not be used to book flights or insurance as they will have their own booking con